Returns & Refunds — All Sales Final

Effective date: October 25, 2026 · Version 1.0

1. All sales final

ALL SALES FINAL. We do not accept voluntary returns, voluntary exchanges, or refunds for change of mind or buyer's remorse. There is no 14-day voluntary return period. This policy applies to purchases made directly from Moonlight Stories LLC, including physical books, coloring and activity books, merchandise, stationery, digital downloads, signed or personalized items, gifts, and physical or digital bundles when offered.

Products cannot be returned merely because a customer no longer wants them, purchased too many, prefers another edition or format, or has a personal preference about a correctly described and fulfilled product. Rights and remedies that cannot legally be excluded remain available.

2. Shipping and fees

Original shipping charges are nonrefundable for change-of-mind requests on correctly fulfilled orders; such voluntary requests are not accepted. We do not impose undisclosed restocking charges or retroactive shipping fees on orders advertised with free shipping.

Where a refund of shipping is legally required, including qualifying canceled or unfulfilled orders, we will provide it.

3. Damaged, defective, incorrect, or misrepresented products

Contact lety@moonlightstoriesllc.com with your order number, a description of the issue, and photographs when reasonably available. Damaged, defective, incorrect, or misrepresented products remain subject to applicable legal remedies.

We may review order records, photographs, relevant communications, and other evidence, and authorize a return when appropriate. Applicable replacements, corrections, or refunds are evaluated case by case while honoring legal requirements. Submitting a claim does not automatically qualify it for a refund or replacement. Customers will not be required to pay return shipping to correct a verified seller error where applicable law requires us to cover it.

4. Missing and disputed deliveries

Genuinely undelivered purchases remain subject to applicable legal remedies. We may review carrier tracking, mailing records, delivery documentation, address information, and carrier investigations. We do not automatically refund or replace an order solely because a claim is submitted, and a delivery scan does not automatically defeat a legitimate customer claim.

We resolve documented issues according to applicable law and the requirements of the payment provider used for the order.

5. Cancellations, unfulfilled orders, and refund processing

Canceled or unfulfilled orders will be refunded as required by applicable law, including shipping where required. The all-sales-final rule does not eliminate legally required cancellation or refund rights.

Approved refunds will generally be returned through the original payment method, subject to the payment provider's supported procedures and applicable law. The time for a refund to appear may depend on the provider and the customer's financial institution; no exact processing timeframe is guaranteed by this policy.

6. Digital products

Digital downloads, eBooks, PDFs, and printable materials, when offered, are final sale for change-of-mind purposes. Remedies required by law remain available for defective, incorrect, misrepresented, or genuinely undelivered digital products.

Digital files are licensed for personal and family use only unless expressly stated otherwise. Purchase does not transfer copyright or permit unauthorized resale, redistribution, file sharing, or commercial copying. Product-specific access and format information is provided with the offering.

7. Signed, personalized, and bundled products

Signed, personalized, and dedicated products are also final sale for change of mind. Bundles and gifts follow this policy for the items they contain. Errors, defects, and other legally protected claims remain subject to applicable remedies.

8. Third-party purchases

Amazon and other third-party marketplace purchases are separate from direct Moonlight Stories LLC purchases and follow the applicable marketplace and seller return procedures. This policy does not replace those procedures.

9. Customer support

Moonlight Stories LLC
lety@moonlightstoriesllc.com

Nothing in this policy excludes consumer rights or remedies that cannot lawfully be excluded.