Shipping & Delivery Policy

Effective date: October 25, 2026 · Version 1.0

1. Scope and destinations

This policy covers physical products purchased directly from Moonlight Stories LLC, including books, notebooks, stationery, merchandise, physical gifts, and bundles when offered. Physical products currently ship within the United States only. International physical shipping is not available through our website.

Digital-only products do not require physical shipping. When digital products are offered, the listing and purchase instructions describe their delivery or access method.

2. Shipping charges and promotions

Shipping rates depend on the products, order contents, shipping methods, and current promotions. Applicable shipping fees and free-shipping offers are disclosed before payment. The shipping conditions disclosed at purchase apply to that order.

Moonlight Stories LLC may introduce or modify shipping promotions for future purchases. Products and bundles may have different shipping charges or offers; a promotion for one product does not automatically apply to another. Orders may be sent in multiple packages without retroactively changing the shipping charges agreed at purchase.

3. Order preparation

Physical orders are generally prepared within 3–5 business days after payment confirmation, excluding weekends and recognized holidays. Carrier transit time is separate from order preparation time.

If we cannot ship within the applicable promised timeframe, we will notify you and provide the choices required by law, including consent to a revised shipping date or cancellation and an appropriate refund. We do not treat an estimated preparation period as permission for indefinite delay.

4. Carriers, confirmation, and tracking

We may use USPS or another appropriate carrier for the products and destination. Shipping confirmation and tracking information will be provided when available. Tracking availability depends on the selected service.

Delivery estimates vary by destination, carrier, and circumstances. Estimates are not guarantees unless expressly stated otherwise. Carrier delays do not remove rights or remedies available under applicable law.

5. Addresses and delivery issues

Please review your delivery address before placing an order and contact lety@moonlightstoriesllc.com promptly if a correction is needed. We will assess whether a correction is possible based on the order's fulfillment status and carrier procedures. Any proposed additional charge must be disclosed and agreed before it is incurred, subject to applicable law.

For a damaged package, missing shipment, or disputed delivery, contact us with your order number and a description of the issue. We may review photographs, order records, tracking, delivery documentation, and carrier investigations. A claim does not automatically establish entitlement to a replacement or refund, and a delivery scan does not automatically defeat a legitimate claim. We will handle issues reasonably and honor applicable legal remedies.

6. Shipping refunds

Original shipping charges are not refundable merely because a customer changes their mind about a correctly fulfilled purchase. Our Returns & Refunds — All Sales Final Policy applies. We do not impose undisclosed restocking charges or retroactive shipping fees.

Shipping charges will be refunded where legally required, including qualifying canceled or unfulfilled orders. This policy does not limit rights that cannot lawfully be excluded.

7. Amazon and other marketplaces

Purchases through Amazon or another third-party marketplace follow that marketplace's and seller's shipping arrangements, prices, eligibility, and delivery options. They are separate from our direct-store shipping service. International readers may explore the English Paperback on Amazon, subject to Amazon's terms and availability.

8. Contact

Moonlight Stories LLC
Miami-Dade County, Florida, USA
lety@moonlightstoriesllc.com